ace81s Privacy Policy
ace81s values the privacy of every member and visitor. This document clearly explains how we collect, process, store and protect your personal information in line with international data protection practices.
Six Privacy Protection Principles of ace81s
Every data processing decision we make is guided by these principles.
Full Data Protection
All personal information of ace81s members is stored on secure servers with high-level encryption. Access to data is limited to authorised staff only.
Information Confidentiality
ace81s will not sell, lend or disclose your personal information to third parties without your consent, except where required by law or operational necessity.
User Control
You have the right to access, correct or request deletion of your personal information at any time. Requests can be submitted to our support team.
256-bit SSL Encryption
Every connection to the ace81s website is protected with SSL technology, ensuring that data transmitted between your browser and our servers cannot be intercepted.
Full Transparency
The ace81s privacy policy is written in clear, easy-to-understand language. We will notify you promptly if there are any changes to how we handle your data.
Controlled Storage
Personal data is kept only for as long as necessary to fulfil the original purpose of collection and to meet applicable legal requirements.
Information We Collect
ace81s collects information needed to provide a safe, responsible service that meets international licensing standards.
🔐 Important note: We only collect information that is genuinely necessary. You can be assured — your data is not sold to advertisers.
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Account Data | Username, password (encrypted), email, mobile phone number | Registration, identity verification and account security |
| Profile Data | Full name, date of birth, identity card number (MyKad) | Age verification (21+), KYC compliance and licensing requirements |
| Financial Data | E-wallet account number, deposit and withdrawal transaction details | Payment processing, fraud prevention |
| Technical Data | IP address, browser type, session data, activity logs | Platform security, performance analysis, detection of suspicious activity |
| Communication Data | Live chat records, support emails, feedback | 24/7 customer support and service improvement |
To protect vulnerable users, ace81s requires verification that every member is at least 21 years old. Identity card numbers (MyKad) are collected solely for this purpose and stored in encrypted form with very restricted access.
Account Registration
You provide basic information such as username, password, email and mobile phone number when registering an ace81s account for the first time.
Identity Verification (KYC)
After registration, an identity verification process is carried out to ensure account security and to comply with the international licensing requirements governing ace81s operations.
In-Platform Activity
While using the platform, technical data is collected automatically to monitor security and ensure a smooth gaming experience.
Support Interactions
Any communication with the ace81s 24/7 support team via live chat or email is stored to help resolve issues should they recur.
How We Use Your Information
ace81s uses the information collected for lawful and specific purposes. We will not use your data for any other purpose without notifying you first. Every use of data has a sound legal basis under the international data protection framework we follow.
- Account management — Creating, verifying and maintaining member accounts securely, including the login and password recovery process.
- Transaction processing — Processing deposits and withdrawals through available payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
- Fraud prevention — Detecting and investigating suspicious activity, platform misuse and unauthorised access attempts.
- Customer support — Providing assistance through 24/7 live chat and email in Malay and English to resolve any enquiries or issues.
- Legal compliance — Meeting obligations under international licensing, including reporting suspicious transactions to the relevant authorities.
- Service communications — Sending important information regarding your account, policy changes, service disruptions and security updates.
- Platform improvement — Analysing usage patterns in aggregate form (not individually) to improve the performance and user experience of ace81s.
ace81s does not use your personal information to make automated decisions that significantly affect you without human involvement.
Aggregate Data Analysis
We analyse usage data in aggregate statistical form that cannot identify individuals, for internal service improvement purposes.
Marketing Communication Preferences
You can opt out of marketing communications at any time by contacting our support team. Account-related communications will still be sent.
Sharing Information with Third Parties
ace81s takes a very careful approach to sharing personal information. Our core principle is straightforward: your data is not shared unless there is a legitimate and necessary reason to do so. Any data sharing is subject to binding confidentiality agreements.
We only share personal information in the following situations:
- Payment processors — Payment service providers that process your deposit and withdrawal transactions, including e-wallet processors and the FPX payment gateway, receive only the transaction information required.
- Infrastructure providers — Cloud computing and hosting services that store your data are required to meet the highest security standards under strict service contracts.
- Legal requirements — Regulatory or law enforcement authorities may receive information when required by a court order or applicable legislation.
- Fraud prevention — Risk management and fraud prevention companies may receive limited technical data to detect unlawful activity across platforms.
🛡️ Our guarantee: ace81s never sells, rents or trades member personal information to advertisers, data brokers or any party unrelated to our service operations.
Every third party we work with is subject to rigorous security assessment. They are required to sign data protection agreements that prohibit the use of your information for any purpose other than what has been agreed.
In the event of a company merger, acquisition or asset sale involving ace81s, you will be notified in advance before your personal information is transferred and becomes subject to a different privacy policy.
Cross-Border Data Transfers
Because ace81s operates under international licensing, your information may be stored on servers located outside Malaysia. However, all such transfers are carried out with adequate safeguards in place.
Use of Cookies and Tracking Technologies
ace81s uses cookies and similar technologies to ensure the platform functions properly and to provide you with a better experience.
Essential Cookies
Required for core platform functions including login, session management and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies
Collect information about how the ace81s platform is used, helping us identify pages that need improvement and resolve technical issues.
Functional Cookies
Remember your preferences such as language settings and display configurations so you do not need to set them again each time you visit the platform.
Analytics Cookies
Help us understand usage patterns in aggregate form to improve the platform design and overall experience for ace81s members.
💡 Managing cookies: You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the full functionality of the ace81s platform.
Your Rights Regarding Personal Data
ace81s recognises and respects your rights under the international data protection framework. Contact us to exercise any of these rights.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If the information we hold is inaccurate or outdated, you can ask us to correct it.
Right of Erasure
You can request deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing or analytics purposes at any time.
Right to Restriction
You may request that we restrict the processing of your data in certain circumstances while an issue is being resolved.
Right to Portability
You may request your data in a structured, portable format for transfer to another service provider.
Right to Withdraw Consent
Where processing relies on your consent, you may withdraw that consent at any time.
How to Exercise These Rights
Contact the ace81s support team via 24/7 live chat or email. We will process your request within a reasonable time.
Data Security Measures
ace81s continuously invests in security infrastructure to ensure that members' personal data is protected against unauthorised access, disclosure, alteration or destruction.
- Data is encrypted in transit using the latest TLS/SSL protocols for all communication between your browser and the ace81s servers.
- Passwords and sensitive information are stored in encrypted form using strong hashing algorithms — no one on our team can see your password.
- Role-based access controls ensure that only staff with specific authorisation can access data categories relevant to their duties.
- Security audits and penetration testing are conducted regularly by independent third-party security experts.
- Continuous threat monitoring using intrusion detection systems to identify and respond to suspicious activity in real time.
While we take all reasonable technical measures, no security system can guarantee absolute protection. You also play an important role by keeping your login credentials confidential.
Your Responsibility
You are responsible for keeping your ace81s account password confidential. Do not share your login details with anyone. If you suspect your account has been compromised, contact our 24/7 support immediately.
Data Breach Notification
Should a data breach occur that materially affects your personal information, ace81s will notify you within the timeframe required by our licensing obligations and take immediate remedial action.
Data Retention Period
ace81s retains personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable legal and international licensing obligations.
| Data Category | Retention Period |
|---|---|
| Active account data | For the duration of the active account and at least 5 years after account closure |
| Financial transaction records | Minimum 7 years in accordance with financial reporting and anti-money laundering compliance requirements |
| Support communication logs | 2 years from the date of the last interaction |
| Technical and security logs | 12 months or until an investigation is concluded if related to an incident |
| Non-essential cookies | According to the respective cookie settings (typically 30 days to 2 years) |
Once the retention period ends, data will be securely deleted or anonymised so that it can no longer be used to identify you. Approved deletion procedures are used to ensure data is truly unrecoverable.
📋 Early deletion request: You may request early deletion of your data through our support channels. Such requests will be considered and processed subject to any legal obligations binding us to retain certain records.
Changes to This Privacy Policy
ace81s reserves the right to update or amend this privacy policy from time to time to reflect changes in data handling practices, legal requirements or new service features we introduce.
Any significant changes will be communicated to you via your registered email or a clear notice on the ace81s platform before the changes take effect. The date of the last update is always stated at the top of this document.
Continued use of the ace81s platform after notice of changes has been given will be taken as your acceptance of the updated terms. If you do not agree with the changes, you may stop using the platform and close your account.
How to Contact Us
For any questions regarding this privacy policy, to exercise your rights, or to report a privacy concern, please contact the ace81s data protection team via:
- Email: [email protected]
- Live Chat: Available 24/7 in Malay and English via the ace81s platform
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